Legal · App

Andama app — terms of use

Applies from when the Andama app opens to patients. The app isn't open to patients yet. We publish this now so you can read it in advance; if anything changes before launch, we'll update it here.

Last updated: 28 October 2026 · Version 1.0

Who we are

The Andama app is operated by App Andama Technology Ltd, a company registered in the Republic of Cyprus, with its registered office at Savva Rotsidi 8, Agios Dometios, 2364 Nicosia, Cyprus ("Andama", "we"). Our registration number will be added here shortly. Contact: [email protected].

What Andama is

The Andama app lets you work with your physiotherapist: your plan, exercises, messages and progress, in one place.

Andama doesn't charge patients. Anything you pay for your care is agreed between you and your physiotherapist, outside the app.

Your physiotherapist and your care

Your physiotherapist is an independent professional registered with the physiotherapy regulator in their country (in Cyprus, the Cyprus Council for the Registration of Physiotherapists). When we show "License verified", it means we checked their registration number against the public register; it doesn't mean we review their clinical work.

Your physiotherapist is responsible for your assessment, plan, advice and care. We're responsible for the app working as described and for looking after your data. Concerns about your care go to your physiotherapist; if you think the app itself caused a problem, write to us at [email protected].

Andama doesn't give medical advice. Anything from Andama itself — tips, articles, how-it-works videos — is general information, not advice for you.

Andama isn't for emergencies, and messages may not be read straight away. If you need urgent help, call 112 or your local emergency number.

Your account

You must be 18 or over to create an account. Give accurate details and keep your login to yourself — the account is personal. You can be connected to more than one physiotherapist; each connection is a separate relationship with that physiotherapist.

You can delete your account at any time. We may suspend an account that breaks these terms; we'll tell you why and how to respond.

Using the app fairly

Don't use the app unlawfully, try to break its security, copy data from it automatically, or share your account. Your plan and exercise videos are for your own care: please don't pass them on.

The app and its software belong to Andama. Your physiotherapist's plans and videos belong to them. You get a personal licence to use the app and your plan for your own care.

Rating your plan

When your physiotherapist has given you a plan in the app, you can rate it. Only patients who had a plan with that physiotherapist can rate them — that's how we make sure ratings come from real patients. We don't pay for ratings, edit them, or hide them because they're negative. Your physiotherapist can reply publicly.

We may remove a rating that is unlawful or abusive, includes someone else's personal details, or isn't about the care you received; if we do, we'll tell you why and how to ask us to review the decision.

To report a rating or anything else in the app, write to [email protected]. This is also our point of contact under the EU Digital Services Act; you can write in English or Greek.

Your data

How we handle your data is in the Andama app privacy notice. Your physiotherapist's privacy notice, shown in the app, covers the information that is part of your care.

Availability and changes

We work to keep the app available, secure and working as described, but can't promise it will never be interrupted.

If these terms change, we'll update them here and change the date at the top. If you don't agree with a change, you can delete your account at any time.

Law

These terms are governed by the law of the Republic of Cyprus. If you live elsewhere in the EU, you keep the protection of your own country's mandatory consumer law and can bring a claim in your local courts.